Official Contact & Support Channels
Business Contact & Support Intake Routes
Reach our team for pilot inquiries, customer support, legal questions, or security reporting. We publish only active, operationally monitored channels.
Current Pilot Scope & Safeguards Boundary
QuickBooks & CSV Onboarding
Single Entity & Base Currency
Traceable Financial Reporting
AI CFO Refusal & Data Quality Controls
General & Pilot Inquiries
For partnership discussions, pilot qualification, and commercial evaluation.
contact@efis.io
Target response: 1 business day
Technical Support Intake
For active pilot participants needing assistance with CSV mapping or QuickBooks sync.
support@efis.io
Target response: 4–8 business hours
In-product ticketing is also available inside the authenticated EFIS application.
Security & Vulnerabilities
For security researchers, vulnerability disclosures, or data privacy requests.
security@efis.io
Target response: 24 hours
Entity & Operating Information
Operating Provider Name
SMRM Systems
Supported Communications Language
English (EN) pilot support during operating hours.